At Carrier Animal Hospital in Grand Prairie we are dedicated to our beloved patients and their proud owners, backed by years of experience and a true desire to improve the health of your pets.
What to Expect When You Visit Us
Knowing what to expect at your first veterinary appointment with us will help make the process easier more pleasant for both you and your pet.
STEP 1
Get Settled
We ask that you arrive 10 minutes early to fill out our New Patient Form, or to save a bit of time, you can complete the New Patient Form online in advance.
STEP 2
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
STEP 3
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and available options for treatment. Your veterinary professional will work with you to determine a treatment plan for your pet.
If you are visiting us for an emergency issue, we will contact your primary care vet to provide them with details regarding your appointment and treatment plan.
Our Pet Care Philosophy
At Carrier Animal Hospital we truly love animals and will treat your pets as if they are our own. We are proud to provide core and emergency veterinary services to Grand Prairie area pets.
Our team is dedicated to providing our patients with knowledgeable, compassionate and high quality veterinary care in a welcoming and warm environment.
Hospital FAQs
Learn more about our hospital's policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to request an appointment?
Yes, please call ahead to request an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.